Electra International

Brand Warranty


Electra Warranty Policy

  • electra LCD TV / LED TV :
    • Spare Parts Including Panel & After Sales Service-2 Years
    • (No warranty on remote control)
  • electra Washing Machine :
    • Main Motor- 2 Years, Spare Parts-1 Year,  After Sales Service – 2 Years
  • electra Refrigerator & Deep Fridge :
    • Compressor – 10 Years, Spare Parts, Gas Charge & After Sales Service – 2 Years
  • electra Air Conditioner:
    • Compressor – 3 Years, Spare Parts & Gas Charge – 1 Year, After Sales Service – 2 Years
    • (No warranty on remote control)
  • electra Microwave Oven / Electric Oven :
    • Spare Parts & After Sales Service – 1 Year
  • electra Color Television (CRT/TV):
    • Picture Tube – 3 Years, Spare Parts & After Sales Service – 2 Years
    • (No warranty on remote control)

 

TERMS & CONDITIONS 

  • This Guarantee Card will no longer be valid if the Purchased product is handled by any unauthorized person.
  • Any damage caused due to accident will not be covered under this guarantee.
  • Altering, erasing or use of fluid on Guarantee Card will not be acceptable.
  • CTV Body/Picture tube/cabinet/LCD & LED Panel damaged by buyer will not be covered under this Guarantee.
  • Product damaged due to thunder/ lightning strike will not be covered under this Guarantee.
  • For availing Guarantee facilities please produce Cash Memo with Guarantee Card to authorized service centre.
  • Goods once sold will not be taken back or exchanged.
  • (Company may refund the product value in lieu of the product in accordance with the following depreciation rate) if the company is unable to repair the product for any valid reason within Warranty period : Within  1st Year 25 %, Within 2nd Year 40 %, Within 3rd Year 60 %, Within 4th Year 80 %, Within 5th Year 90 %.

 

SAMSUNG Warranty Policy

Warranty Period by Product:

Samsung Electronics Co. (hereinafter referred to as •company} guarantees the purchaser that this product carries warranty as per the following table and will repair free of charge any part(s) if defect is due to faulty material or workmanship.
Warranty period commences from the date of purchase of the product unless specified otherwise.

Product  Group Product  Description Warranty Period (Months) Parts/Accessories Warranty (If applicable)
CTV Flat Panel TV 24 12 Months on Parts
60 Months on After Sales Service
Refrigerator Refrigerator 24 60 Months on Compressor
120 Months on Digital Inverter Compressor
AC Split AC 12 60 Months on Compressor *
120 Months on Digital Inverter Compressor *
Full- Automatic, Top Loading 12 120 Months on wobble  series Motor *
Full- Automatic, Front Loading 60 Months on Universal *
120 Months on Digital Inverter  series Motor *
Microwave Microwave Oven 12 120 Months on Ceramic Enamel Cavity*

* In the case of parts warranties, labor cost and gas cost will be chargeable as per the applicable rates


TERMS & CONDITIONS

This warranty not applicable in any of the following cases:

  • The completed warranty card is not presented to the service engineer at the time of repair being undertaken/ requested.
  • Defects caused by the improper use, as determined by the authorized service center/company personnel.
  • Modification or alteration of any nature made in the circuitry by the purchaser or unauthorized personnel, as determined by the company personnel.
  • The original warranty card and purchase documents are not produced at the time of service request.
  • Any rewriting on warranty card or invoice copy.

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